Frequently Asked Questions (FAQ)
Got questions about planning your dream wedding or managing your wedding business? We’ve got answers. Whether you’re a couple looking for the perfect venue or a vendor aiming to grow your business, our FAQ section covers everything you need to know.
If you need further assistance, feel free to (contact us) anytime!
For Couples : Planning Your Wedding
1-General Questions
• What is Rizky, and how does it help with wedding planning?
Rizky is a wedding platform, connecting couples with trusted venues and vendors. We simplify planning with meticulously selected recommendations, budget tools, and verified reviews, all in one place.
• Is Rizky free for couples?
Yes! Creating an account and browsing vendors is completely free. You only pay vendors directly for their services.
• Can I contact vendors directly through Rizky?
Once you create an account, you can message vendors, request quotes, and book appointments seamlessly through our platform.
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2-Finding & Booking Vendors
• How do I find wedding venues and vendors on Rizky?
Use our search filters (budget, location, style) or browse selective collections like "Luxury Nile Venues" or "Top Rated Photographers."
• What should I consider when choosing a vendor?
Check their portfolio, read reviews, compare pricing, and ensure their style matches your vision. Pro tip: Book a consultation call before committing!
• How do I request a quote from a vendor?
Getting quotes on Rizky is simple!
- Find your vendor: Browse profiles and click "Request Quote" on their page.
- Share your vision: Fill out a quick form with your wedding date, guest count, and any special requests.
Receive tailored offers : Vendors typically respond within 24-48 hours with customized packages.
Pro Tip: Request quotes from 3-5 vendors to compare options. Use our "Compare Quotes" tool (in your dashboard) to view them side-by-side.
• How can I compare different wedding services?
Rizky makes comparisons effortless with:
Side-by-Side Profiles
Click "Compare" on vendor listings to see:
- Pricing ranges
- Package inclusions
- Real client reviews
• Are there any exclusive discounts available through Rizky?
Yes! Many vendors offer special deals for Rizky couples. Look for the "Exclusive Offer" badge on their profiles.
3-Budget & Payments
• Does Rizky handle payments between couples and vendors?
Your payments are 100% protected through Rizky's escrow system:
- Secure Deposits
- Funds are held in escrow until services are completed to your satisfaction.
- Vendors receive partial payments at agreed milestones
- How It Works
- Sign contracts with vendors through Rizky
- Pay into our secured escrow account
- Release payments only after approving work at each stage
- Why This Matters
- No upfront risks: Vendors are motivated to deliver quality work
- Dispute resolution: Our team mediates if issues arise
- Flexible terms: Customize payment schedules with vendors
• How do I set a realistic wedding budget?
(Budget Calculator still under development)
• Are there installment payment options available for vendors?
Yes! Rizky offers interest-free installments through our trusted payment partners:
4-Managing My Wedding Plans
• Can I save my favorite vendors for later?
Yes! Click the heart icon on any profile to save to your "Favorites" list. Share this with your partner or planner.
• How do I keep track of my bookings and requests?
Your Couple Dashboard shows all confirmed bookings, messages, and deadlines in one place.
• Can I share my wedding plans with my partner or planner?
Yes! Rizky makes collaboration easy:
- Shared Dashboard: Invite your partner or planner to view/edit plans
5-Customizing My Wedding Experience
• Can I filter vendors based on my budget, location, or specific needs?
Absolutely! Use our smart filters to:
- Set price ranges with our budget slider
- Search by governorate or specific area
Filter for special requirements
• What if I want a destination wedding? Does Rizky help with that?
Yes! We specialize in:
- Popular Egyptian destinations North Coast, Luxor, Red Sea
- Complete packages including legal paperwork assistance
6-Booking & Cancellations
• How far in advance should I book my wedding vendors?
Our recommended timeline:
- Venues: 9-12 months ahead
- Photographers: 6-9 months
- Last-minute options often available
• What happens if a vendor cancels on me?
We guarantee:
- Immediate notification and alternatives
- Priority booking with similar vendors
- Escrow refund processing within 48 hours
• Can I cancel a booking through Rizky, or do I need to contact the vendor directly?
Through your dashboard:
- Select booking "Request Cancellation"
- Choose reason
- Get refund based on vendor's policy
• Do vendors on Rizky have refund policies?
Yes! All listings clearly display:
- Deposit requirements
- Cancellation timelines
Force majeure clauses
7-Reviews & Recommendations
• How can I leave a review for a vendor I booked through Rizky?
Post-wedding:
- Go to "My Bookings"
- Click "Review Vendor"
- Rate (1-5 stars) and share details
• Can I see real reviews from other couples before booking?
Yes! Every Rizky review comes with:
- Verified Booking Badge: Confirms the couple actually worked with this vendor
- Photo/Video Proof: Many include real wedding images
- Detailed Feedback: Ratings on quality, professionalism, and value
• Can I cancel a booking through Rizky, or do I need to contact the vendor directly?
Through your dashboard:
- Select booking "Request Cancellation"
- Choose reason
- Get refund based on vendor's policy
• Do vendors on Rizky have refund policies?
Yes! All listings clearly display:
- Deposit requirements
- Cancellation timelines
Force majeure clauses
For Vendors: Growing Your Business
1-Getting Started
• How do I sign up as a vendor on Rizky?
Click "Join as a Vendor," complete your profile, and upload your business license and portfolio images. Our team verifies accounts within 48 hours.
• What types of businesses can register?
We welcome all wedding professionals:
- Venues (hotels, gardens, yacht,…s)
- Creatives (photographers, florists, planners,…)
- Services (catering, decor, entertainment,…)
- Specialty (henna artists, zaffa bands,…)
2-Managing My Business Profile
• How do I edit my business profile and update my services?
- Go to "My Profile" > "Edit"
- Update services, pricing, or descriptions
- Add portfolio images/videos (max 20)
- Add location on map
• Can I add photos and videos to showcase my work?
- Upload up to 20 high-res images
- Add 2-4 minute showcase video
- 360 tour of venue
• How do I highlight special offers or promotions?
Promotion Manager Tools
- Create Offers:
- Discounts (e.g., "10% off winter packages")
- Bundles (e.g., "Photography + Videography combo")
- Limited-time deals (countdown timers available)
- Boost Visibility:
- "Deal" badge appears in search results
- Featured in Rizky's weekly "Hot Offers" newsletter
- Push notification to couples who saved your profile
3-Receiving & Managing Bookings
• How do I receive inquiries from couples?
Couples can:
- Message you directly through Rizky
- Request quotes (you'll get email)
• Can I communicate with couples directly through Rizky?
Yes. Set up:
- Quick replies for common questions
- Auto-availability updates
- Thank-you messages after bookings
• What happens if I receive too many inquiries to handle?
- Automated Responses
- Set instant replies when at capacity:
Thank you for your interest! We're currently booking for (Month) onward. Let us know your preferred dates.
- Waitlist Feature
- Add couples to a prioritized queue
- Auto notify them when slots open
- Referral Network
- Recommend trusted vendor partners
- Earn commission on redirected bookings
4-Lead Management & Response Strategy
• How do I get the most out of my Rizky profile?
Maximize your profile’s effectiveness with these strategies:
- Optimize for search by including relevant keywords
- Upload a minimum of 5 real wedding albums to showcase your work.
- Pin a video testimonial at the top of your profile for credibility.
• What’s the best way to respond to inquiries to increase bookings?
• Can I automate responses to potential clients?
Yes, Rizky’s Smart Autoresponder allows you to:
- Set triggers for instant replies and follow-ups (e.g., after 48 hours of no response).
- Customize templates with merge fields like the couple’s name or wedding date.
- Attach files automatically, such as brochures or contracts.
- Switch to manual replies for high-priority leads
5-Payments & Transactions
• Does Rizky process payments on behalf of vendors?
Yes. Rizky provides a secure payment processing system:
- All payments are held in escrow until services are completed
- Funds are released to vendors according to pre-agreed milestones
- Supports multiple payment methods (credit cards, bank transfers, mobile wallets)
- Automatic invoicing and payment tracking
• Can I offer installment plans or payment options to couples?
• How do I handle disputes with clients over pricing?
Our dispute resolution process:
- Mediation Phase: Rizky's team reviews contracts and communication
- Resolution Options:
- Partial refunds ,adjusted from escrow
- Service credits for future events
- Third party arbitration for unresolved cases
- Vendor Protection:
- Clear documentation of services protects against false claims
- Repeat complainants are flagged in the system
Best Practices:
- Clearly define payment terms in your contract
- Document all client approvals for add-on services
- Use Rizky's milestone payment system for complex projects
6-Vendor Support & Community
• Can I network with other wedding vendors on Rizky?
Yes, Rizky offers multiple networking opportunities:
- Vendor Connect Hub: Search and message complementary vendors (e.g., photographers connecting with florists)
- Monthly Virtual Meetups: Industry-specific networking events
- Collaboration Marketplace: Post or browse team-up opportunities for weddings
- Local Vendor Groups: Join city-based communities (Cairo, Alexandria, etc.)
• Can I offer installment plans or payment options to couples?
• How do I report an issue with a couple’s request?
Our 3-step reporting system:
- Flag the Request: Use the "Report" button on the message thread
- Select Issue Type:
- Budget mismatch
- Inappropriate requests
- Suspicious activity
- Resolution:
- Our team reviews within 24 hours
- You'll receive resolution options
- Serious cases may lead to couple account suspension
7-Promotions & Special Deals
• Can I run limited-time discounts for couples?
Yes, Rizky's Dashboard lets you create:
- Flash Sales: Discounts with countdown timers (e.g., "20% off bookings this week only")
- Seasonal Packages: Themed offers (Summer, etc.)
- Bundle Deals: Combine services (e.g., photography + videography)
• How do I get my business featured in Rizky’s newsletter?
- Performance-Based Selection
- Maintain 4+ average rating
- Keep response rate above 90%
- Offer exclusive Rizky deals
- Manual Submission
Submit "Newsworthy Updates" via your dashboard:
- Recent awards/media features
- Unique service launches
- Charity partnerships
• Are there additional advertising opportunities beyond the Premium Plan?
- Spotlight Ads
- Homepage banner
- Category page top placement
- Social Media Features
- Physical Presence
Rizky’s Wedding Fairs
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