Frequently Asked Questions (FAQ)

Got questions about planning your dream wedding or managing your wedding business? We’ve got answers.  Whether you’re a couple looking for the perfect venue or a vendor aiming to grow your business, our FAQ section covers everything you need to know.

If you need further assistance, feel free to (contact us) anytime!

For Couples : Planning Your Wedding

1-General Questions

• What is Rizky, and how does it help with wedding planning?

Rizky is a wedding platform, connecting couples with trusted venues and vendors. We simplify planning with meticulously selected recommendations, budget tools, and verified reviews, all in one place.

• Is Rizky free for couples?

Yes! Creating an account and browsing vendors is completely free. You only pay vendors directly for their services.

• Can I contact vendors directly through Rizky?

Once you create an account, you can message vendors, request quotes, and book appointments seamlessly through our platform.

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2-Finding & Booking Vendors

• How do I find wedding venues and vendors on Rizky?

Use our search filters (budget, location, style) or browse selective collections like "Luxury Nile Venues" or "Top Rated Photographers."

• What should I consider when choosing a vendor?

Check their portfolio, read reviews, compare pricing, and ensure their style matches your vision. Pro tip: Book a consultation call before committing!

• How do I request a quote from a vendor?

Getting quotes on Rizky is simple!

  1. Find your vendor: Browse profiles and click "Request Quote" on their page.
  2. Share your vision:  Fill out a quick form with your wedding date, guest count, and any special requests.

Receive tailored offers : Vendors typically respond within 24-48 hours with customized packages.

Pro Tip: Request quotes from 3-5 vendors to compare options. Use our "Compare Quotes" tool (in your dashboard) to view them side-by-side.

• How can I compare different wedding services?

Rizky makes comparisons effortless with:

Side-by-Side Profiles

Click "Compare" on vendor listings to see:

    • Pricing ranges
    • Package inclusions
    • Real client reviews
• Are there any exclusive discounts available through Rizky?

Yes! Many vendors offer special deals for Rizky couples. Look for the "Exclusive Offer" badge on their profiles.

3-Budget & Payments

• Does Rizky handle payments between couples and vendors?

Your payments are 100% protected through Rizky's escrow system:

  1. Secure Deposits
    • Funds are held in escrow until services are completed to your satisfaction.
    • Vendors receive partial payments at agreed milestones 
  2. How It Works
    • Sign contracts with vendors through Rizky
    • Pay into our secured escrow account
    • Release payments only after approving work at each stage
  3. Why This Matters
    • No upfront risks: Vendors are motivated to deliver quality work
    • Dispute resolution: Our team mediates if issues arise
    • Flexible terms: Customize payment schedules with vendors
• How do I set a realistic wedding budget?

(Budget Calculator still under development)

• Are there installment payment options available for vendors?

Yes! Rizky offers interest-free installments through our trusted payment partners:

4-Managing My Wedding Plans

• Can I save my favorite vendors for later?

Yes! Click the heart icon on any profile to save to your "Favorites" list. Share this with your partner or planner.

• How do I keep track of my bookings and requests?

Your Couple Dashboard shows all confirmed bookings, messages, and deadlines in one place.

• Can I share my wedding plans with my partner or planner?

Yes! Rizky makes collaboration easy:

  • Shared Dashboard: Invite your partner or planner to view/edit plans

5-Customizing My Wedding Experience

• Can I filter vendors based on my budget, location, or specific needs?

Absolutely! Use our smart filters to:

  • Set price ranges with our budget slider
  • Search by governorate or specific area

Filter for special requirements

• What if I want a destination wedding? Does Rizky help with that?

Yes! We specialize in:

  • Popular Egyptian destinations North Coast, Luxor, Red Sea
  • Complete packages including legal paperwork assistance

6-Booking & Cancellations

• How far in advance should I book my wedding vendors?

Our recommended timeline:

  • Venues: 9-12 months ahead
  • Photographers: 6-9 months
  • Last-minute options often available
• What happens if a vendor cancels on me?

We guarantee:

  • Immediate notification and alternatives
  • Priority booking with similar vendors
  • Escrow refund processing within 48 hours
• Can I cancel a booking through Rizky, or do I need to contact the vendor directly?

Through your dashboard:

  1. Select booking "Request Cancellation"
  2. Choose reason
  3. Get refund based on vendor's policy
• Do vendors on Rizky have refund policies?

Yes! All listings clearly display:

  • Deposit requirements
  • Cancellation timelines

Force majeure clauses

7-Reviews & Recommendations

• How can I leave a review for a vendor I booked through Rizky?

Post-wedding:

  1. Go to "My Bookings"
  2. Click "Review Vendor"
  3. Rate (1-5 stars) and share details
• Can I see real reviews from other couples before booking?

Yes! Every Rizky review comes with:

  • Verified Booking Badge: Confirms the couple actually worked with this vendor
  • Photo/Video Proof: Many include real wedding images
  • Detailed Feedback: Ratings on quality, professionalism, and value
• Can I cancel a booking through Rizky, or do I need to contact the vendor directly?

Through your dashboard:

  1. Select booking "Request Cancellation"
  2. Choose reason
  3. Get refund based on vendor's policy
• Do vendors on Rizky have refund policies?

Yes! All listings clearly display:

  • Deposit requirements
  • Cancellation timelines

Force majeure clauses

For Vendors: Growing Your Business

1-Getting Started

• How do I sign up as a vendor on Rizky?

Click "Join as a Vendor," complete your profile, and upload your business license and portfolio images. Our team verifies accounts within 48 hours.

• What types of businesses can register?

We welcome all wedding professionals:

  • Venues (hotels, gardens, yacht,…s)
  • Creatives (photographers, florists, planners,…)
  • Services (catering, decor, entertainment,…)
  • Specialty (henna artists, zaffa bands,…)

2-Managing My Business Profile

• How do I edit my business profile and update my services?
  1. Go to "My Profile" > "Edit"
  2. Update services, pricing, or descriptions
  3. Add portfolio images/videos (max 20)
  4. Add location on map
• Can I add photos and videos to showcase my work?
  1. Upload up to 20 high-res images
  2. Add 2-4 minute showcase video
  3. 360 tour of venue
• How do I highlight special offers or promotions?

Promotion Manager Tools

  1. Create Offers:
    • Discounts (e.g., "10% off winter packages")
    • Bundles (e.g., "Photography + Videography combo")
    • Limited-time deals (countdown timers available)
  2. Boost Visibility:
    • "Deal" badge appears in search results
    • Featured in Rizky's weekly "Hot Offers" newsletter
    • Push notification to couples who saved your profile

3-Receiving & Managing Bookings

• How do I receive inquiries from couples?

  1. Couples can:

    • Message you directly through Rizky
    • Request quotes (you'll get email)
• Can I communicate with couples directly through Rizky?

  1. Yes. Set up:

    • Quick replies for common questions
    • Auto-availability updates
    • Thank-you messages after bookings
• What happens if I receive too many inquiries to handle?
  1. Automated Responses
  • Set instant replies when at capacity:
    Thank you for your interest! We're currently booking for (Month) onward. Let us know your preferred dates.
  1. Waitlist Feature
  • Add couples to a prioritized queue
  • Auto notify them when slots open
  1. Referral Network
  • Recommend trusted vendor partners
  • Earn commission on redirected bookings

4-Lead Management & Response Strategy

• How do I get the most out of my Rizky profile?

  1. Maximize your profile’s effectiveness with these strategies:

    • Optimize for search by including relevant keywords
    • Upload a minimum of 5 real wedding albums to showcase your work.
    • Pin a video testimonial at the top of your profile for credibility.
• What’s the best way to respond to inquiries to increase bookings?
• Can I automate responses to potential clients?

Yes, Rizky’s Smart Autoresponder allows you to:

    • Set triggers for instant replies and follow-ups (e.g., after 48 hours of no response).
    • Customize templates with merge fields like the couple’s name or wedding date.
    • Attach files automatically, such as brochures or contracts.
    • Switch to manual replies for high-priority leads

5-Payments & Transactions

• Does Rizky process payments on behalf of vendors?

Yes. Rizky provides a secure payment processing system:

    • All payments are held in escrow until services are completed
    • Funds are released to vendors according to pre-agreed milestones
    • Supports multiple payment methods (credit cards, bank transfers, mobile wallets)
    • Automatic invoicing and payment tracking
• Can I offer installment plans or payment options to couples?
• How do I handle disputes with clients over pricing?

Our dispute resolution process:

  1. Mediation Phase: Rizky's team reviews contracts and communication
  2. Resolution Options:
    • Partial refunds ,adjusted from escrow
    • Service credits for future events
    • Third party arbitration for unresolved cases
  3. Vendor Protection:
    • Clear documentation of services protects against false claims
    • Repeat complainants are flagged in the system

Best Practices:

  • Clearly define payment terms in your contract
  • Document all client approvals for add-on services
  • Use Rizky's milestone payment system for complex projects

6-Vendor Support & Community

• Can I network with other wedding vendors on Rizky?

Yes, Rizky offers multiple networking opportunities:

    • Vendor Connect Hub: Search and message complementary vendors (e.g., photographers connecting with florists)
    • Monthly Virtual Meetups: Industry-specific networking events
    • Collaboration Marketplace: Post or browse team-up opportunities for weddings
    • Local Vendor Groups: Join city-based communities (Cairo, Alexandria, etc.)
• Can I offer installment plans or payment options to couples?
• How do I report an issue with a couple’s request?

Our 3-step reporting system:

  1. Flag the Request: Use the "Report" button on the message thread
  2. Select Issue Type:
    • Budget mismatch
    • Inappropriate requests
    • Suspicious activity
  3. Resolution:
    • Our team reviews within 24 hours
    • You'll receive resolution options
    • Serious cases may lead to couple account suspension

7-Promotions & Special Deals

• Can I run limited-time discounts for couples?

Yes, Rizky's  Dashboard lets you create:

  • Flash Sales: Discounts with countdown timers (e.g., "20% off bookings this week only")
  • Seasonal Packages: Themed offers (Summer, etc.)
  • Bundle Deals: Combine services (e.g., photography + videography)
• How do I get my business featured in Rizky’s newsletter?
  1. Performance-Based Selection
  • Maintain 4+ average rating
  • Keep response rate above 90%
  • Offer exclusive Rizky deals
  1. Manual Submission

Submit "Newsworthy Updates" via your dashboard:

  • Recent awards/media features
  • Unique service launches
  • Charity partnerships
• Are there additional advertising opportunities beyond the Premium Plan?
  1. Spotlight Ads
  • Homepage banner
  • Category page top placement
  1. Social Media Features
  2. Physical Presence

Rizky’s Wedding Fairs

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